1. INFORMATION ABOUT THE SELLER
Commercial Name: Will be referred to as Shibariturk in the contract.
Adres :
Telephone :
Fax :
E-posta adresi : hello@Shibariturk.com
Ticaret Sicil No :
Mersis No :
Vergi Dairesi :
Vergi No :
Müşteri Hizmetleri :
Ürün iade adresi : Teslim edilen ürüne ait sevk irsaliyesinde yazılı firma ve bu firmanın adresi
(For complaints, objections and withdrawal notifications, the above contact information can be used, as well as the “message to target” and “direct message” sections on www.Shibariturk.com.)
2. INFORMATION ABOUT THE BUYER
Adı / Unvanı : (Sözleşme içinde kısa ALICI olarak anılacaktır)
Delivery Address :
Telephone :
Email :
IP adresi :
3. SUBJECT OF THE CONTRACT
It is the determination of the rights and obligations of the parties in accordance with the Law on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale, payment of price and delivery of the product, the features and sales price of which are specified in this text, which the buyer ordered electronically from the seller's www.Shibariturk.com website.
4. BASIC FEATURES AND PRICES OF THE PRODUCTS SUBJECT TO THE CONTRACT
4.1. The name, basic features, type and kind, quantity, brand and model, color, taxes and shipping cost (as number x unit price) of the products subject to the contract are as stated in this text. There will be no other additions to these costs. If the Buyer benefits from the installment opportunities provided by the credit card, the interest and fees that will arise have nothing to do with the product price and Shibariturk.
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4.2. Detailed information can be accessed at http://www.Shibariturk.com.
5. PERIOD OF VALIDITY
The prices stated are valid until the contract is fulfilled or terminated by the parties.
6. PAYMENTS AND DELIVERY
6.1. Payment will be made by credit card at the ordering stage.
6.2. The order process is deemed to be completed once the payment is made. The order will be sent as soon as possible with the contracted cargo company after the payment process is completed.
6.3. The seller is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.
6.4. If the Buyer is not at the address at the time of delivery, Shibariturk will be deemed to have fulfilled its obligation. Therefore, all kinds of damages arising from the Buyer receiving the product late and the expenses incurred due to the product waiting at the cargo company and/or the return of the cargo to Shibariturk belong to the Buyer.
6.5. Similarly, if the product subject to the contract is to be delivered to a person/organization other than the Buyer, Shibariturk cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
6.6. Delivery will be made within the framework of the following information.
6.6.1. Delivery address:
6.6.2. Person to be delivered:
6.6.3. Invoice address:
7. WARRANTY AND INSTALLATION
7.1. The Buyer accepts that he/she will assemble the product he/she purchased, if necessary, and that he/she will be responsible for any damage to the product during assembly.
7.2. In case of malfunction of the products subject to the contract (after the right of withdrawal period has expired) or if obvious or hidden defects are discovered in the product, the products will be sent to authorized services.
8. RIGHT OF WITHDRAWAL
8.1. The Buyer may, within fourteen days from the delivery of the contractual product to the address specified by the Buyer (WITHIN THE EXCEPTIONS STATED BELOW), waive purchasing the product without giving any justification, without paying any penalty, and without assuming any legal or criminal liability, and may return the products purchased and get back the price paid.
8.2. Shibariturk undertakes that, in the event that the buyer exercises his right of withdrawal, it will not request any payment under any name or any document that will impose a debt in return for the product subject to the contract within the withdrawal period, and will refund the price of the product within fourteen days at the latest from the date of the withdrawal notice and the delivery of the product.
8.3. Cayma ve iade bildirimi, bu süre içinde; (0 533) 790 79 31 nolu telefona veya hello@Shibariturk.com şeklindeki mail adreslerine veya www.Shibariturk.com adresinde bulunan “İletişim Formu” bölümlerine iletilecektir.
8.4. The Buyer must send the products to be returned to the COMPANY AND THE COMPANY'S ADDRESS WRITTEN ON THE SHIPMENT NOTE sent to the Buyer together with the products, within ten days from the date of notification regarding the use of the right to return the products.
8.5. Products can be returned/sent free of charge with the same courier company that sent the products to the consumer. If another courier company is preferred, the shipping fee will be covered by the buyer. Sending the products directly to the address written on the delivery note within 14 days also constitutes a notice of withdrawal.
8.6. No refund will be made unless the product is returned.
8.7. Cayma hakkının kullanılması halinde, 395 Sayılı Vergi Usul Kanunu uyarınca, iade işlemlerinin yapılabilmesi için alıcıya gönderilen faturadaki ve ürün iade formundaki ilgili bölümlerin eksiksiz olarak doldurulması ve imzalandıktan sonra Shibariturk’a (ürünlerle birlikte) gönderilmesi gerekmektedir. Ancak, KKTC ve yurtdışı siparişlerinde alıcı KDV ödemediği için, gümrükte almış oldukları ürünlerin vergilerini ödemekle yükümlüdür.
8.8. In order for the return process to be carried out properly, without any problems and on time, the buyer is obliged to provide the tracking number along with the withdrawal notice and return requests. Shibariturk is not responsible for delays and disruptions in return processes where the tracking number is not provided.
8.9. Returned products must be sent with the gift (if any), all accessories and the original packaging.
9. EXCEPTIONS OF THE RIGHT OF WITHDRAWAL AND PRODUCT RETURN
9.1. For TRNC and international orders, buyers do not have the right of withdrawal for products that are not received from customs in any way.
9.2. It is not possible to return products that deteriorate rapidly or whose expiration date has passed or is likely to pass.
9.3. The right of withdrawal cannot be exercised in relation to products damaged through the buyer's fault while in the buyer's possession.
9.4. The exercise of the right of withdrawal for the following products is subject to the condition that the packaging of the product is unopened and intact.
9.4.1. Products that cannot be returned due to their nature (products that may pose a health hazard after being opened and require direct contact with the body during use, such as headphones, thermometers, swimsuits, bikinis, underwear, etc.)
9.4.2. Disposable products
9.4.3. All kinds of software and programs DVD, VCD, CD and cassettes
9.4.4. Portable computers and desktop computers (No refunds will be accepted after the operating system is installed.)
9.4.5. Computer and stationery consumables (toner, cartridge, ribbon, etc.)
9.4.6. All kinds of cosmetics and personal care products
9.4.7. Phone credit orders
9.5. In case of return of products within the scope of the right of withdrawal exceptions, if it is determined that the protective elements such as packaging, tape, seal, package of the products reaching Shibariturk units have been opened, the price of such products will be deducted from the total product price and refunded. If there is no other product, no refund will be made and the product will be sent back to the buyer.
9.6. Whether the products arriving at Shibariturk units are complete or not, whether they comply with the invoice or form sent with the products, and the status of the products received are recorded during the unpacking phase of the cargo. Return and payment terms are also determined according to this report.
9.7. If the buyer exercises his/her right of withdrawal and product return, the returned product that reaches Shibariturk with the invoice issued as stated above will be accepted as a valid return provided that it meets the conditions specified in the legislation and this contract. In this case, Shibariturk will refund the total amount received within fourteen days at the latest without charging any expenses to the buyer.
9.8. In cases where the product price is paid by credit card, the refund will also be made to the credit card. This refund will be made in the same way as the payment of the product price (in the same amount and in installments). The time for this refund to be reflected in the credit card accounts is at the discretion of the relevant bank.
9.9. Detailed information and documents regarding returns can be accessed on the website https://www.Shibariturk.com and downloaded to the buyer's computer.
10. PROVISIONS ON THE PROTECTION OF PERSONAL DATA
10.1. The Buyer accepts, declares and consents that the personal data shared with Shibariturk are collected/will be collected, processed/will be processed verbally, automatically or non-automatically by Shibariturk through the website www.Shibariturk.com or through the call center or its suppliers, within the conditions and purposes specified in Articles 5 and 6 of the Law on the Protection of Personal Data, in order to provide the products and services offered by Shibariturk and suppliers within the specified legal framework and to ensure that Shibariturk and its suppliers fully and correctly fulfill their responsibilities arising from the contract and the law, to ensure the legal and commercial security of the buyer, to customize the products and services offered according to the buyer's taste, habits and needs, and to increase the quality of service offered to the buyer, to determine and implement Shibariturk's commercial and business strategies, and to specify human resources policies.
10.2. On the other hand, the buyer accepts, declares and consents that he/she is aware that his/her personal data collected within Shibariturk is/may be shared with Shibariturk's business partners, suppliers, Shibariturk's group companies, legally authorized public institutions and private persons, for the purposes specified in the previous article, under the conditions set out in Articles 8 and 9 of the Law on the Protection of Personal Data.
10.3. Finally, the recipient acknowledges and declares that he/she has the right to learn whether his/her personal data is processed or not and to request information about this, to know/learn the purpose in this regard and with whom his/her data is shared, to make corrections in his/her personal data, and most importantly, to REQUEST THE DELETION AND DESTRUCTION OF HIS/HER PERSONAL DATA (INCLUDING THE SHARED UNITS) and to request compensation in case of damages due to the unlawful processing of personal data, and that he/she knows that his/her request will be finalized within 30 days at the latest if he/she communicates all his/her declarations and requests in this regard through ONE OF THE COMMUNICATION METHODS WRITTEN IN THIS DOCUMENT.
11. OTHER MATTERS AND CONFIRMATIONS
11.1. Preliminary information, sales contract, additional information made in accordance with Article 6.2.a of the Regulation and the invoice for the products are a whole and are parts of the sales transaction.
11.2.In this context, the buyer declares that he/she has read and is informed about the basic characteristics, sales price, payment method and preliminary information regarding delivery of the contractual product on the www.Shibariturk.com website and has given the necessary confirmation electronically.
11.3. Shibariturk may fulfill its obligation to perform under the contract with a different product of equal quality and price by informing the buyer before the expiry of the term and obtaining his/her explicit approval.
11.4. Shibariturk cannot be held responsible if the cargo company delivers the product to the buyer late.
11.5. If the payment made from the credit card is not paid to Shibariturk or is cancelled for any reason, Shibariturk is not obliged to deliver the product, and if the product has been delivered, the buyer must return the product to Shibariturk within 3 days. In this case, the shipping costs belong to the buyer.
11.6. If the payment made from the credit card is not paid to Shibariturk for any reason or the payment is cancelled, Shibariturk is not obliged to deliver the product, and if the product has been delivered, the buyer must return the product to Shibariturk within 3 days.
11.7. If Shibariturk cannot deliver the contracted product within the specified time for any reason, it is obliged to notify the buyer. In this case, the buyer may request that the order be cancelled, the product be replaced with a similar product, if any, or the delivery be postponed. In case of cancellation, the product price will be refunded to the buyer within 10 business days.
11.8. The Buyer declares that the information he provided during the establishment of the contract is correct, that he is competent to place an order/enter into a contract and that there are no deficiencies in his statements.
11.9. If the buyer detects that the cargo package or products are damaged when the products arrive, he/she must not accept the cargo package, have a report prepared and return the package to the officer. In cases where the cargo package is received unconditionally and without objection, it is assumed that the cargo and products have been delivered intact.
11.10. The Buyer declares with this contract that; he/she has read, examined and is informed about the preliminary information and the basic features of the product subject to the contract on the website https://www.Shibariturk.com before this contract, and that, in the same way, the address to be given to the Buyer, the basic features of the ordered products, the price of the products including taxes, payment and delivery information have been provided to the Buyer by Shibariturk correctly and completely, that he/she has been informed about these issues and has given the necessary confirmation electronically regarding these issues.
12. COMPLAINT AND APPEAL BODIES
12.1. Complaints and objections regarding the products and transactions subject to the contract can be made to the e-mail addresses of musteri@Shibariturk.com or to the “message to target” and “direct message” sections on www.Shibariturk.com.
12.2. If the buyer continues to receive no results from the objections and complaints at Shibariturk, he can make a complaint to the Buyer Problems Arbitration Board or Buyer Court at the place where he purchased the product or where he resides, within the limits of the amounts specified below.
12.3. The date of establishment of the contract is the date written under this contract or the date the transaction is made online.
12.4. A copy of the contract will be sent to the buyer via e-mail, and the buyer will also be able to access this text on the website www.Shibariturk.com.
Monetary Limit*
The arbitration committee to which the consumer residing in the district should apply
The arbitration committee to which the consumer residing in the city center should apply
For disputes under 2400 TL
District consumer arbitration committee
Provincial consumer arbitration committee
In disputes between 2400 TL - 3610 TL
Provincial consumer arbitration committee
Provincial consumer arbitration committee
* Valid for 2017.
We accept, declare and undertake that we have provided the information specified in this sales contract and that we have agreed on this.
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SELLER BUYER
ShibariTurk ………………………………………….
Güncel Resmi Gazete Distance Sales Contract